Support from Pimsleur Direct
Support
Customer Support
Your satisfaction is very important to us. Please contact us with any concerns or questions you may have, before or after your purchase.
Phone:
1 (866) 472-8346 (toll-free in the U.S.)
+1 (215) 848-8000 (international callers)
9AM – 5PM ET Monday through Friday
E-mail: support@pimsleurdirect.com
Fax: +1 (215) 790-6200
Pimsleur Direct
1200 Callowhill St, Suite 301
Philadelphia, PA 19123
Learn More About Audiobook Chips
Find out what chips are and how they work.
Frequently Asked Questions
Answers to the top questions about learning to speak a new language with the Pimsleur Method.
Need the chip software for transfer?
Find the latest transfer software for audiobook chips here.
Our Guarantee
Read our guarantee for purchasers of Pimsleur Comprehensive courses.
Shipping Methods
We ship orders to the U.S. and worldwide through UPS and domestic carriers, including the U.S. Postal Service. Read more about shipping rates, order preparation and delivery times.
Payment Options
We accept credit cards and debit cards from Visa, Mastercard, Discover and American Express. We also welcome PayPal. Read more about billing procedures and online security.
Return Policy
Read our Return Policy and find out how to obtain a Return Merchandise Authorization number (RMA) for returing products.
Privacy Policy
We care about your privacy. Pimsleur Direct utilizes multiple safeguards to protect your information during and after the order process. Learn more about how we collect and use data on this website.
Government and Educational Purchases
Learn more about how all government agencies, as well as institutional buyers, can purchase our products at discount through a dedicated account representative.
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"There truly is something very powerful and familiar in the way Pimsleur taps into those primitive parts of your brain in the learning process, almost like hypnosis. Having done it successfully, I realize that it is a revolutionary learning protocol that was designed to bypass all the things that would get in the way of me learning and not wasting time."
